Code Of Conflict

Teams with no disagreements are teams in stagnation. Fearless teams will sure have conflicts and disagreements, and it is important to solve them fast in order to be able to move forward. Those conflicts can get emotional, and it’s ok, we are people not machines. Try following this list before acting:

  1. You Know Nothing.
  2. Listen to the other side.
  3. Learn the background.
  4. Understand the other side visibility, context, interests.
  5. Think.
  6. Made a mistake? Admit. Apologize if needed.
  7. Promised? Commit.
  8. Confident? Explain.
  9. Be honest. Be sensitive. Be polite.
  10. Act.

Now read this

Keep Calm and Carry On

When I was promoted from a team leader of a small research team to a group leader, leading developers, qa, ux and the product, I discovered that my the biggest challenge was meeting my own self expectations of being a manager and a... Continue →